Contact & Support

Get in touch with Nigeria's premier 2026 gadget supplier through our multi-channel contact system. Submit support tickets, chat live with our AI assistant, track your tickets, and access comprehensive resources.

Support Ticket System

Submit detailed technical or order-related issues. Get tracked responses and priority attention from our 2026 support team.

Submit Ticket

Live AI Chat

Instant responses from our AI assistant for quick questions. Available 24/7 with 2026 gadget expertise and troubleshooting.

Start Chat

WhatsApp Business

Fastest response for orders, pricing, and urgent matters. AI-assisted responses with human backup for complex issues.

Chat on WhatsApp

Support Ticket System

Submit a detailed support ticket for technical issues, order problems, or business inquiries. Our 2026 support team responds within 24 hours.

New Support Ticket

Fill in the details below to create a new support ticket

Full Name *

Please enter your name

Email Address *

Please enter a valid email

Phone Number *

Please enter your phone number

Order Reference (Optional)

Subject *

Please enter a subject

Category *

Please select a category

Priority *

Description *

Please describe your issue

Attachments (Optional)

Drag & drop or click to upload

JPEG, PNG, PDF up to 10MB

Track Existing Ticket

Enter your ticket ID to check status and updates

Ticket ID

PSH-TKT-2026-4892

In Progress

Subject

iPhone 17 Pro Max delivery delay

Submitted

2026-02-08 14:30

Last Updated

2026-02-09 09:15

Assigned To

Support Agent: Tunde

Description

Order #PSH2026-7845 for iPhone 17 Pro Max was scheduled for delivery on 2026-02-07 but hasn't arrived. Tracking shows "in transit" for 3 days.

Updates

Tunde (Support)

2026-02-09 09:15

I've contacted our logistics partner. There was a delay at the Lagos distribution center. Your order is now on the way and should arrive by tomorrow.

System

2026-02-08 14:30

Ticket created and assigned to support team. Priority: Medium.

Live AI Chat Support

Get instant answers from our AI assistant. Available 24/7 for quick questions about products, orders, and general inquiries.

Why Use Live Chat?

Our AI-powered chat assistant provides instant responses to common questions about 2026 products, pricing, delivery, and technical specifications. Complex issues are escalated to human agents.

24/7

Availability

98%

Accuracy Rate

30s

Avg Response

Pro Tip

For urgent matters or complex order issues, use WhatsApp for direct human support with faster resolution times.

PrimeShieldBot AI Assistant

Online • 24/7 Support

Hello! I'm your 2026 AI shopping assistant. I can help you with product information, pricing, delivery, order status, and technical questions. How can I assist you today?

Just now

Press Enter to send • Type 'agent' to connect with human support

Store Locations & Service Areas

While we operate primarily online with nationwide delivery, we have strategic pickup locations in major Nigerian cities.

Lagos Main Office

Primary Operations & Pickup

Victoria Island, Lagos (Exact address provided upon order confirmation)

+234 810 353 5978 (Primary)

Mon-Sun: 8am - 10pm

Same-day pickup available for pre-paid orders

Abuja Partner Hub

Partner Location & Pickup

Maitama, Abuja (Partner location - address on request)

+234 810 353 5978 (Same line)

Mon-Sat: 9am - 8pm • Sun: 10am - 6pm

Next-day pickup • Appointment required

Nationwide Delivery

Service Coverage

All 36 states covered • Major cities: Lagos, Abuja, Port Harcourt, Ibadan, Kano, Benin, Enugu

Delivery times: 1-5 days depending on location

Insured delivery • Real-time tracking • Secure packaging

Bulk delivery available for resellers • COD in select areas

Business Hours

Our multi-channel support operates on extended hours to serve customers across Nigeria's time zones.

Regular Operating Hours

All times are in West Africa Time (WAT/GMT+1)

2026 Holiday Schedule

We operate 365 days a year with reduced hours on major holidays (Christmas, New Year, Eid). WhatsApp support remains available 24/7 even during holidays.

Channel-Specific Hours

WhatsApp Business

24/7 Availability

AI-assisted responses available instantly. Human agents respond within 15 minutes during business hours.

Phone Support

8:00 AM - 10:00 PM

Direct phone support for urgent matters and complex issues. Best for resellers and business clients.

Ticket System

24/7 Submission

Submit tickets anytime. Responses within 24 hours (usually faster). Priority tickets get expedited attention.

Frequently Asked Questions

Quick answers to common questions about our 2026 products, services, and support channels.

How do I track my support ticket?

You can track your support ticket in two ways:

Use the "Track Existing Ticket" section above by entering your Ticket ID (emailed to you upon submission)
Reply to the confirmation email you received - our system will update you automatically
Contact us via WhatsApp with your Ticket ID for real-time updates

Ticket IDs follow the format: PSH-TKT-2026-XXXX

What's the difference between Live Chat and WhatsApp support?

Live Chat (AI Assistant):

Instant responses 24/7
Best for general questions, product info, pricing
AI-powered with ability to escalate to humans
No login required, anonymous

WhatsApp Business:

Direct human support during business hours
Best for order issues, urgent matters, complex queries
File sharing capabilities (photos, documents)
Persistent conversation history
End-to-end encrypted for security

How long does it take to get a response to my support ticket?

Response times vary by ticket priority:

Critical: 1-2 hours (system/order blocking issues)
High: 4-6 hours (urgent order/delivery issues)
Medium: 12-24 hours (standard inquiries)
Low: 24-48 hours (general questions)

These are maximum times - we typically respond much faster. You'll receive email notifications for all updates.

Do you offer phone support for all customers?

Phone support is available to:

All customers with active orders
Registered resellers (priority line)
Business/wholesale clients
Customers with complex technical issues

For general inquiries, we recommend WhatsApp or Live Chat first as they're faster for most questions. Our phone line (+234 810 353 5978) is best for urgent matters during business hours (8am-10pm daily).

Can I visit your physical location to pick up my order?

Yes, we offer order pickup at our Lagos location for pre-paid orders. Here's what you need to know:

Location: Victoria Island, Lagos (exact address provided after payment)
Hours: Monday-Sunday, 8am-10pm
Requirements: Order confirmation, valid ID, and payment receipt
Process: Contact us via WhatsApp to schedule pickup after payment
Abuja: Partner location available by appointment only (next-day pickup)

Pickup is free and items are tested in your presence. We recommend pickup for urgent orders in Lagos.

What should I do if my issue isn't resolved by the support team?

We have a multi-tier support escalation process:

Level 1: Initial response from support agent (ticket/WhatsApp)
Level 2: Escalation to senior support specialist (within 24 hours if unresolved)
Level 3: Management review (within 48 hours for complex issues)
Final: Direct executive contact for critical unresolved matters

To escalate your issue:

Reply to your ticket email with "ESCALATE" in the subject
Message us on WhatsApp with "Manager Escalation"
Call our main line during business hours and request escalation

We aim to resolve 99% of issues at Levels 1-2.